Celebrating Patient Access Week 2019

Today more than ever, in the face of a quickly changing healthcare environment, providing an exceptional patient experience is now becoming the standard of care.

This week Parkwest Medical Center recognizes patient registration professionals for their contribution to the healthcare access continuum by celebrating Patient Access Week, April 15 – 19.

The first interaction patients have with the hospital most often begins with the registration department. First impressions can set the tone for an individual’s entire hospital experience.

We look for positive representatives with a friendly demeanor when hiring. The registration team has goals centered on courtesy, communication, efficient, and helpfulness. When our patients aren’t feeling well we need to be fast, accurate and, friendly. Our job is to ease their concerns in a caring and efficient manner.

In an average day, the registration department handles a variety of requests from patients, visitors, physicians, nurses and other hospital staff. Registration staff register, schedule, and greet patients upon arrival. The registration department staff must also be familiar with the procedures of various insurance companies, responsible to provide financial counseling, and point of service cash collections. It’s a fast-paced job that requires a keen ability to multitask.

In recognition of Patient Access Week we wanted to help you get to know some of our employees throughout the week.

Miranda Miller in front of floral arrangement in Piano Room.

Tiffany Silver

How long have you worked at Parkwest Medical Center?   Celebrating 1 Year on April 16.

Tell us a little about your job in the registration department? I do all of the scheduling for the GI Department in Cerner, work the GI packets for each day and preregister those patients.

Where are you from? Originally from Battle Creek, Michigan, but have been in Knoxville since the age of 9.

What do you enjoy the most about working in registration?  I enjoy working with the GI doctors’ offices, interacting with the patients on the phone and my co-workers

What do you enjoy doing during your free time?  Love Boating and the Lake, UT Football and Basketball and Spending time with Family.

What is your favorite movie?  I Can Only Imagine, Sweet Home Alabama

What is your favorite type of food?  Mexican

Miranda Miller close up.

Miranda Miller

How long have you worked at Parkwest Medical Center? 1 year.

Tell us a little about your job in the registration department? Here in registration, I get the opportunity to be the first person patients sit down and talk to too before they continue their visit here at Parkwest. It is very much a blessing to me to be able to reassure each person that they are in great hands!!

Where are you from? TENNESSE, BABY!

What do you enjoy the most about working in registration? The fellowship with one another, and the confidence that whatever life throws at us, it is the same God that keeps us going at such a time in our lives. May it be a testimony or a praise!!! I get to see it all.

What do you enjoy doing during your free time? Anything out doors, hiking and adventuring

What is your favorite movie? Step brothers for sure

What is your favorite type of food? Pizza with pineapple.